If you have a Fesco complaint in particular to the services offered by FESCO ( Faisalabad Electric Supply Company) of Pakistan, then generally you can lodge your complaint to the company as it offers options for this. Here are some general steps on how to file a complaint with FESCO:
What are the steps to filing an online FESCO complaint?
It is even easier to file an online complaint with FESCO than it used to be earlier. Follow the steps given below to file your complaint correctly:
- Navigate to the FESCO Online Complaint Portal.
- Fill in all the necessary details of the survey form with information on name, address, city, mobile number, FESCO agency number, subdivision, etc.
- In your case, you have to give a short description of the issues you are dealing with.
- If there are any documents that will assist the customer representative in understanding your complaint, then be sure to attach them.
- Read the affidavit and check the confirmation check box.
- Now Enter the security passcode and click on the ‘Send’ button.
Once you have posted your complaint, you will be issued a complaint reference number. You can also use this number to follow up on your complaint.
FESCO Complaint Management System 2024
About Complaint To FESCO
- Contact the FESCO Helpline: To FESCO Complaints Just dial the complaint number which is given to you FESCO to register your complaint. This number is usually assigned to receive complaints and queries arising from customers of a given company. You can also find the helpline number on your electricity bills or at the official websites of FESCO.
- Visit the FESCO Customer Service Center: In another way, you can register your Fesco complaint by visiting FESCO Customer Service Center to do so physically. You should be helped by the staff at the service centre to file your complaint and take you through the process of having it being resolved.
- Online Complaint Submission: Find out whether there is an online avenue through which one could report his/her grievances to FESCO. In the case of the complaints, some of the electricity distribution companies allow customers to fill online forms or register their complaints.
- Provide Necessary Information: Some of the information that one needs to include when presenting a complaint may include: Your account number, Your contact information, The details of the complaint supporting documents or any other form of evidence you may have.
- Escalation: If the complaint is not redressed in reasonable time or if the consumers are not satisfied with the response, then they may know about the escalation procedures. Usually, there is the possibility of an escalation procedure of the complaint or the case which could not be handled in the previous steps.
- Follow-up: Request the time that the company takes to deal with complaints and always ask for a reference or tracking number to your complaint. It will assist you in knowing the status of your complaint after filing it.
- Keep Records: document all conversations regarding your complaint, including the date, time, and names of any customer care personnel that you talked to, as well as any reference numbers.
Make sure that procedures and the contact information may change, and it is essential to check the most recent information on the official website of FESCO communication channels for the newest details about How to file a complaint and seek resolution.
FAQs About FESCO CMS
Q1. What is the procedure to register an online complaint with FESCO?
A1. Go to the FESCO Online Complaint Portal and enter your name, address, and contact information; upload any documents that may support your case; and complete and submit the form.
Q2. When filing a complaint, what details do I need to include?
A2. He should make sure to include his/her account number, contact details, description of the problem, and any other supporting documents, if any.
Q3. How should I pursue my FESCO complaint?
A3. After submission, a complaint reference number is issued, from which you can get the status of your complaint.
Q4. What should I do if my complaint is not handled satisfactorily right away?
A4. Complain further through the procedures that FESCO provides, which may involve the higher powers.
Q5. Where can I get the FESCO helpline number?
A5. The FESCO helpline number can also be found on your electricity bill and on the official FESCO website.