FESCO Resolves 1,141 Complaints in a Day During Open Courts: FESCO of Faisalabad shows its concern towards the customers’ needs by managing to address 1141 complaints in a single day. The complaints were addressed during the open courts, which were conducted in different locations to hear customers’ complaints and improve the quality of their service delivery. According to this initiative, it is seen that FESCO is trying to offer quick and effective service to the electricity problems of its consumers.
FESCO’s Call for More Open Courts for Quick Solution
FESCO has been conducting open courts at the subdivision level, from 11 a.m. to 1 p.m., to improve the clients’ experience. These are open courts where consumers can freely address their grievances concerning electricity services, ensuring that they are solved with professionalism, says FESCO spokesperson Tahir Sheikh. This is one among the various empowerment programs thrust by FESCO as part of its effort to deliver quality service to the public with reference to matters that are prioritized accordingly.
147 Branches Currently Involved in the Scheme
FESCO covers 147 subdivisions. Some of the complaints were on issues such as billing concerns, replacement of damaged meters, supply of electricity, faults on transformers, and new connection to electricity services. These open courts allow direct feedback from the consumers, and they can immediately get a response from the company.
Instantaneous Solves within Every Cycle
In the course of the recent open courts, the functions of making on-the-spot decisions regarding consumer complaints were vested in FESCO’s Sub-Divisional Officers (SDO). The nature of the resolutions indicates that the First Circle Faisalabad received three hundred and fifty-six complaints, the second Circle Faisalabad received two hundred and eighty-nine complaints, Jhang Circle received eighty complaints, Sargodha Circle received one hundred and sixty-five complaints, Mianwali Circle received one hundred and ten complaints, and Toba Tek Singh Circle received one hundred and twenty-eight complaints. This quick response is a clear indication of FESCO’s commitment in ensuring that its consumers experience the shortest possible time while accessing its services.
CEO’s Pledge to Deliver Top-Notch Satisfaction
In response to the problems faced, FESCO’s Chief Executive Officer (CEO), Engineer Muhammad Amir, has taken the open courts’ process into his own hands to ensure that any electricity issues are solved on a priority basis. His active participation shows that the company is keen on providing the right service quality to the consumers and also building consumers’ trust. FESCO’s beliefs are focused on giving the customers a hassle-free experience by responding promptly to their needs.
Making use of FESCO’s proactive model to organize good practices and consumers’ benefits
FESCO’s open court system has been successful in resolving consumer complaints as one of the efficient mechanisms used by FESCO. It makes the system clear, responsible, and straightforward for the company and its clients. The fact that FESCO has been organizing these courts regularly has not only helped alleviate the issues of complaints but also shaped the organization’s image as a customer-responsive utility company.
What Next: Improving Customer Service
The cases where FESCO is trying to communicate with its consumers through open courts are ongoing and, in the long run, seem to be creating a base for proper customer relations and service delivery. This is a proper example to learn from, as the company has been very active in the way they handle complaints. This power distribution company is still seeking how best to improve its operations with respect to the provision of services with a view to remaining relevant in the market.
Conclusion
The fact that FESCO has launched the open court initiative shows how the effectiveness of consumer actions should not be underestimated. A total number of 1141 complaints received by FESCO have been addressed within the first day, hence claiming to provide consumers with the best services without any interruption. This initiative will go a long way in developing customer relations and also improving the quality of services.